The Oakes Care Team
Your care team ensures that staffing levels reflect the needs of residents in our care as determined by the Residential Care Forum. We ensure that we have the appropriate number and skill mix of staff throughout the day and night, including weekends and public holidays. We also ensure our care staff are qualified or registered with NVQ Level 2 or above in Health & Social Care.
Meridian Healthcare typically achieves between 70% and 80% NVQ attainment across the group, well above the 50% required standard. Staff in other roles are appropriately trained for their area of expertise.
We know that our residents benefit from having a well-trained and
developed team. We endeavour to provide a supportive and encouraging
environment for staff, which enables them to give their very best at
every level within the care centre.
New staff receive a thorough induction programme and an ongoing plan
of vocational and course-based training. We also have qualified
assessors at our care centre to support staff through their NVQ
Our training programme includes many non-statutory courses and remains focused on quality care provision. We have introduced courses for Safeguarding Adults, Infection Control and specialist development programmes for Senior Care Staff.
Our goal is to provide you with the best possible care in line with our high corporate standards. We look forward to welcoming you to our care centre.
Your care team:
The Care Centre Manager is responsible for the day-to-day operation of the Care Centre. The Care Centre Manager will be pleased to help you with any questions, queries or complaints regarding any aspect of your care or service at The Oakes.
The Deputy Manager is responsible for the Care Centre in the absence of the Care Centre Manager. He/She works alongside staff to ensure standards are maintained as well as supervising work and training throughout the care centre.
The Care Centre Manager is also supported by Senior Carers - they are responsible for care provision under the guidance and instruction of the Care Centre Manager/Deputy. The Senior Carer ensures standards are maintained in line with regulations, as well as supervising and training the care team.
The Care Staff
Care staff deliver personal care to residents under the guidance of our Senior Care staff.
Domestic staff are responsible for ensuring all areas of the care centre are clean and tidy. They are also responsible for laundry.
Our cook and his/her staff provide catering for all our residents as well as ensuring all the kitchen complies with all Environmental Health Regulations. Our catering staff are able to provide special diets if required. Please discuss any dietary needs you may have with the Care Centre Manager prior to admission.